Data Deletion Instructions

You may request the deletion of your personal information, WhatsApp contact information, booking information, conversation history, and any other data associated with TriniBot. Requests are subject to legal or operational retention requirements as described below.

To request deletion of your data, please email us at admin@rosetechaisolutions.com with the subject line "Data Deletion Request." Your request should include enough information to allow us to identify the relevant account or WhatsApp number, such as:

• Your full name;
• The WhatsApp phone number associated with your account;
• The business name you interacted with (if applicable);
• Any other details that help us locate your information.

To protect against unauthorised deletion, Rosetech AI Solutions Ltd may request reasonable verification of your identity before proceeding. This may include confirming details associated with your account or the WhatsApp number in question. We will only process verified requests.

Once your identity has been verified, your deletion request will be processed within a reasonable period. We will confirm completion of the request by email where possible.

Certain records may be retained where required for legal, fraud-prevention, security, accounting, or compliance purposes. Examples may include records necessary to resolve disputes, enforce our agreements, comply with regulatory obligations, or protect the rights and safety of our users and business partners.

Where data is retained for one of these reasons, it will no longer be used for ordinary operational purposes, such as sending marketing messages or facilitating new bookings. Access to retained data will be restricted to authorised personnel with a legitimate need.

Deletion of your TriniBot data does not automatically delete information that may be independently retained by Meta, WhatsApp, Google, or other third-party service providers. To request deletion of data held independently by those providers, you may need to contact them directly in accordance with their own data deletion policies.

If you connected Google Calendar, you can disconnect it from TriniBot at any time. Disconnecting removes TriniBot's stored Google OAuth credential, clears the saved Calendar connection from the business workspace, and stops future Calendar access. You can also revoke TriniBot's access separately from your Google Account permissions.

If you are a business owner using TriniBot and wish to delete your business account and associated data, please contact us using the details below. We will guide you through the process, which may include the deletion of customer conversations, booking records, and business configuration details, subject to the retention requirements described above.

If you have any questions about data deletion or your privacy rights, please contact us: